Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

TechMind Academy ("we," "us," "our," or "Company") is committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for our courses and services.

This Refund Policy applies to all courses, programs, and services offered by TechMind Academy through our website https://thetrueworldofshipping.com/ and our physical location at 179 Houston Port, New Emmalee, TX 73361, United States.

By enrolling in our courses or purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. General Refund Terms

2.1 Standard Refund Window

We offer a satisfaction guarantee for most of our courses. Students may request a full refund within the following timeframes:

Course Type	Refund Period	Conditions
Online Self-Paced Courses	14 days from purchase	Less than 30% of course content accessed
Instructor-Led Online Courses	7 days from start date	Attended no more than 1 session
In-Person/Hybrid Courses	48 hours before start date	No classes attended
Certification Programs	14 days from purchase	Less than 20% of program content accessed
Workshops and Boot Camps	72 hours before start	No attendance

2.2 Eligibility Requirements

To be eligible for a refund, you must meet all of the following conditions:

• Submit a written refund request within the applicable refund window
• Meet the course completion/attendance requirements specified above
• Have your account in good standing with no violations of our Terms and Conditions
• Not have previously received refunds for excessive or repeated purchases
• Not have downloaded or copied significant course materials
• Not have received a certificate of completion for the course

3. Specific Refund Scenarios

3.1 Full Refund (100%)

You are eligible for a full refund in the following situations:

• Course cancellation by TechMind Academy
• Refund request submitted within the standard refund window and all eligibility requirements met
• Technical issues prevent access to course materials and cannot be resolved by our support team
• Significant course content discrepancies from what was advertised (at our discretion)
• You were charged incorrectly or multiple times for the same purchase

3.2 Partial Refund

Partial refunds may be granted at our discretion in the following circumstances:

• Withdrawal after the standard refund period but before 50% of course completion
• Medical emergencies or extenuating circumstances (documentation required)
• Course schedule changes that conflict with your availability

Partial refund amounts will be calculated based on:

• The amount of course content accessed or classes attended
• Time elapsed since enrollment
• Resources and materials provided
• Administrative costs incurred

3.3 No Refund

Refunds will NOT be granted in the following situations:

• Refund requests submitted after the applicable refund window has expired
• More than the specified percentage of course content has been accessed or classes attended
• Course materials have been downloaded, copied, or shared
• Certificate of completion has been issued
• Violation of our Terms and Conditions or Academic Integrity Policy
• Change of mind after completing more than the allowed course percentage
• Failure to attend scheduled sessions without prior notification (for instructor-led courses)
• Promotional or discounted course purchases (unless otherwise specified)
• Third-party payment fees, transaction fees, or currency conversion charges
• Courses purchased as part of a bundle or package (individual course refunds not available)

4. Special Program Refund Terms

4.1 Subscription-Based Programs

For subscription-based access to multiple courses:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of the current billing period
• No partial refunds will be issued for unused time within a billing period
• Access to course materials will continue until the end of the paid period

4.2 Enterprise and Corporate Training

Enterprise and corporate training programs have customized refund terms specified in individual contracts. General terms include:

• Cancellation fees may apply depending on notice period
• Refunds calculated based on services delivered and expenses incurred
• Minimum notice periods typically range from 14 to 30 days

4.3 Payment Plans and Installments

For courses purchased through payment plans:

• Refunds only apply to payments already made
• Outstanding installments may be canceled upon withdrawal
• Early payment plan termination may incur administrative fees
• Standard refund windows apply from the date of first payment

4.4 Promotional and Discounted Courses

Courses purchased during promotional periods or with discount codes may have modified refund terms:

• Some promotional offers may be marked as "no refund"
• Refund amounts will be based on the discounted price paid, not the original price
• Free courses or trials are not eligible for refunds
• Promotional terms will be clearly stated at the time of purchase

5. How to Request a Refund

5.1 Refund Request Process

To request a refund, follow these steps:

1. Submit a Written Request: Email us at [email protected] with "Refund Request" in the subject line
2. Include Required Information:
   • Your full name
   • Email address associated with your account
   • Order/Transaction ID
   • Course name and enrollment date
   • Reason for refund request
   • Supporting documentation (if applicable)
3. Wait for Confirmation: We will acknowledge receipt of your request within 2-3 business days
4. Review Period: We will review your request and respond with a decision within 7-10 business days
5. Refund Processing: If approved, refunds will be processed within 10-15 business days

5.2 Documentation Requirements

For refund requests based on special circumstances, you may need to provide:

• Medical documentation (for medical emergencies)
• Proof of technical issues (screenshots, error messages)
• Employment or relocation documentation (for location-based withdrawals)
• Any other relevant supporting evidence

5.3 Refund Request Deadline

All refund requests must be submitted:

• Within the applicable refund window specified for your course type
• In writing via email or through our website contact form
• With all required information and documentation

Late refund requests will be considered on a case-by-case basis and are subject to denial.

6. Refund Processing

6.1 Processing Time

Once a refund is approved:

• Processing typically takes 10-15 business days from approval
• Refunds are issued to the original payment method used for purchase
• Additional 5-10 business days may be required for the refund to appear in your account (depending on your financial institution)
• You will receive an email confirmation once the refund has been processed

6.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card (3-10 business days)
• PayPal: Refunded to your PayPal account (2-5 business days)
• Bank Transfer: Refunded via bank transfer to the originating account (5-10 business days)
• Other Payment Methods: Processed according to the payment processor's timeline

6.3 Non-Refundable Fees

The following fees are non-refundable:

• Payment processing fees
• Transaction fees charged by payment processors
• Currency conversion fees
• Administrative fees (if applicable)
• Cost of physical materials already shipped

6.4 Partial Course Completion

If you have partially completed a course, refund amounts may be adjusted based on:

• Percentage of course content accessed
• Number of classes attended
• Resources and materials utilized
• Instructor time and effort invested

7. Course Cancellations and Rescheduling

7.1 Cancellation by TechMind Academy

If we cancel a course, you will receive:

• Full refund of all fees paid, OR
• Option to transfer to another equivalent course at no additional cost, OR
• Course credit valid for 12 months toward any other course

We will notify you as soon as possible if a course is canceled and work with you to find the best solution.

7.2 Course Rescheduling

If we need to reschedule a course:

• We will provide at least 7 days' notice when possible
• You may accept the new schedule or request a full refund
• You may transfer to a different course at no additional charge

7.3 Student-Initiated Rescheduling

If you need to reschedule your enrollment:

• Requests must be submitted at least 48 hours before the course start date
• One-time rescheduling is typically permitted at no charge (subject to availability)
• Additional rescheduling requests may incur administrative fees
• Rescheduling must be to a course of equal or lesser value

8. Transfers and Credits

8.1 Course Transfers

Instead of a refund, you may request to transfer your enrollment to:

• A different course of equal or lesser value
• A future session of the same course
• Another person (with approval and possible administrative fee)

Transfer requests must be submitted in writing and are subject to:

• Course availability
• Our approval
• Compliance with transfer policies
• Possible administrative fees for multiple transfers

8.2 Course Credits

In lieu of a refund, you may receive course credit:

• Credits are valid for 12 months from the date of issue
• Credits can be applied to any course or program
• Credits are non-transferable and non-refundable
• Expired credits will not be reinstated
• Credit balances cannot be redeemed for cash

9. Disputes and Appeals

9.1 Refund Denial

If your refund request is denied, we will provide:

• A clear explanation of the reason for denial
• Reference to the specific policy provision
• Information about the appeals process
• Alternative options, if available

9.2 Appeals Process

If you disagree with a refund decision:

1. Submit an appeal in writing within 14 days of the decision
2. Include any additional information or documentation to support your appeal
3. Explain why you believe the decision should be reconsidered
4. Appeals will be reviewed by a senior administrator
5. Final decision will be communicated within 14 business days

9.3 Final Decision

All refund decisions made after the appeals process are final and binding. We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion.

10. Chargebacks and Disputes

10.1 Chargeback Policy

If you initiate a chargeback or payment dispute through your bank or credit card company:

• Your account will be immediately suspended pending resolution
• Access to all course materials will be revoked
• We will provide evidence to your financial institution to contest unjustified chargebacks
• If the chargeback is found in our favor, you may be liable for chargeback fees

Important: We encourage you to contact us directly to resolve any issues before initiating a chargeback. Most disputes can be resolved more quickly and amicably through direct communication.

10.2 Fraudulent Chargebacks

Fraudulent chargebacks (chargebacks filed after receiving and using our services without valid cause) may result in:

• Permanent account termination
• Legal action to recover losses
• Reporting to credit agencies or fraud prevention services
• Prohibition from future enrollment

11. Special Circumstances

11.1 Medical Emergencies

In case of medical emergencies or serious illness that prevents course completion:

• Provide medical documentation from a licensed healthcare provider
• Documentation must verify inability to continue the course
• We may offer a partial refund, course credit, or the option to defer enrollment
• Decisions are made on a case-by-case basis

11.2 Military Deployment

For active military personnel receiving deployment orders:

• Provide a copy of official deployment orders
• Full refund or course credit will be issued
• Option to defer enrollment to a future date

11.3 Bereavement

In cases of immediate family bereavement:

• Provide documentation (death certificate or obituary)
• Relationship to deceased must be immediate family
• Partial refund, course credit, or deferral options available

11.4 Job Loss or Financial Hardship

While we sympathize with financial difficulties:

• Job loss or financial hardship does not automatically qualify for refunds outside the standard refund window
• Payment plans may be available to help manage costs
• Contact us to discuss possible arrangements

12. Exclusions and Limitations

This Refund Policy does not cover:

• Third-party services, certifications, or examination fees
• External certification exam costs
• Travel, accommodation, or other personal expenses
• Technology or equipment purchases
• Books or materials purchased separately
• Lost wages or opportunity costs
• Consequential or indirect damages

13. Modifications to This Policy

TechMind Academy reserves the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Apply to purchases made after the effective date of the changes
• Not affect purchases made before the changes take effect

Students enrolled before policy changes will be governed by the policy in effect at the time of their enrollment.

14. Contact Information

15. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution procedures outlined in our Terms and Conditions.

16. Acknowledgment and Agreement

By enrolling in any TechMind Academy course or purchasing our services, you acknowledge that:

• You have read and understood this Refund Policy
• You agree to be bound by the terms and conditions outlined herein
• You understand the refund eligibility requirements and timeframes
• You accept that refund decisions are made at our discretion within the framework of this policy

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